Customer Service

Do you need help with an order or have questions about our products? Contact us through our customer service, where a friendly soul is always available at the keyboard to help with a solution to your problem. Currently we do not offer phone support, but we'll be back on the phones very soon. We hope you'll send us an email.


Contact us

We are operating across whole Europe and are sending our all our products from our HQ in Denmark. Do not fear for customs or VAT postpays, our company is registred in the UK and your order will be delivered in just 3-4 days everything included. Read more about our company or find another local Pearlwax shop

Return of Goods

Danmarksvej 30A
8660 Skanderborg
VAT: GB370911406

Our statisfaction guarantee only covers up to 2 used bags.

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Frequently asked questions

You may also find answers to your question in our list of frequently asked questions, which we have designed based on the questions our customer service most often receive from our customers. So there’s a very good chance that you can find an answer to your particular problem if you look there first. If you would like to read our full list of frequently asked questions, you can find it here. If you don’t find an answer to your question, please don’t hesitate to contact us. We will do our best to help!

Find Our FAQ Here