Return packages are sent to:
Email: [email protected]
Note: we do not refund opened Aloe Vera Gels.
Tel: +45 89 88 03 15
Cvr number: 38788493
BOOKING AND PAYMENT
Pearlwax.uk is open 24 hours a day, so you can always shop.
To shop at Pearlwax.uk you must be 15 years old and have a valid credit card that we accept. However, if you have not yet reached the age of 15, you can still purchase items if you have obtained your guardian's acceptance or otherwise have the legal right to enter the purchase.
You choose the items you want to buy and put them in the "shopping cart". You can right up to the actual ordering date correct in the contents of the shopping cart, and you can check the content and the price of the goods on a regular basis.
Any additional payments for e.g. freight and debit card fees will only be calculated immediately before you are ready to pay.
When you're ready to order, click on "Go to Payment" where you enter your name, address, email, phone number, form of payment and choose delivery form.
You can change content in the shopping cart until you confirm your purchase by pressing the "For payment" button. Then your order goes on to Pearlwax.uk.
Prices on the website are incl. Danish VAT.
We accept the following payment cards:
Visa, Visa credit card, Visa electron, Mastercard, Mastercard debit, JCB and American express.
The amount is initially raised first on your card when the item is shipped. In case of pre-orders, the money is raised before the item has been shipped.
Pearlwax.uk's redemption agreement only allows Pearlwax.uk to reserve the money for 5 days in the system, upon which Pearlwax.uk will raise the money from your card. In some cases, increased delivery time will overlap with this timeframe, which means that your money will be deducted before the item is shipped.
Once you have ordered an item with us, you will receive an order confirmation by e-mail immediately after your order.
We ship with GLS and Parcelforce. Once the item has been shipped from our warehouse, you will receive an e-mail from us with the package number with which you can track your preferred freight website. Items in stock are delivered within 2-3 business days unless otherwise stated in the product description.
Price without distribution: 2,5 GBP.
Price with distribution: 5 GBP
If you do not collect your order within the stated collection period (typically 10 days), the package will be returned to us. For a refund, a new shipping fee of 5 GBP will be charged. This also applies if you have not received advice. According to the mail, the customer is responsible for keeping an eye on a package they are waiting for.
Free shipping over 80 GBP.
14 DAYS RIGHT TO WITHDRAW.
When you shop online and at Pearlwax.uk you have 14 days of cancellation, where you can inform us that you regret the purchase and then return the item to us.
In order to make the cancellation right, you must inform us within 14 days of receipt of the item by unambiguous statement.
The notification must be sent to [email protected], tel: +45 71 96 95 14 or by using the standard cancellation form. In your notice, please let us know clearly that you wish to exercise your right of withdrawal.
The right of cancellation expires on the day you received the item. If the time limit expires on a public holiday, Saturday, constitution, Christmas eve or New Year's Eve, the deadline for the following working day will be extended (Also valid for pre-orders). In the case of multiple items ordered in one order, but delivered individually or a product delivered in multiple lots, the period runs from receipt of the last item or lot.
Return is for the customer's own account and the costs will not be covered by Pearlwax.uk.
The condition of the product when you return it
You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words, you can try the product in the same way as if you tried it in a physical store, but you should not take it for real use.
If the product has been tested in addition to what is described above, we consider the one used, which means that, according to the law of remote trade, Pearlwax.uk may refuse all the money, but in cooperation with the customer, will find a fair refund amount. This only applies if the item is not of the same value as the receipt, and that PearlW
wax.uk can not sell the product as new and at new price.
Goods except for the right of withdrawal
Delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return and where the seal has been broken after delivery. Items not covered by the right of withdrawal will be stated in the ordering process.
You will lose your right of withdrawal if you break the seal on goods that, for health or hygiene reasons, are not eligible to be returned.
You can not regret just refusing the receipt of the item without giving us a clear notice of this.
You must send your order back to us without unnecessary delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must pay the direct costs for the return of the goods. You bear the risk of the item from the time of delivery. Therefore, save mail and possibly. track and trace number.
Lack of original packaging may be a loss of value, so to be sure to receive all the money back, it is recommended that the item be returned in original packaging.)
If you regret the purchase, the goods must be returned to:
When you ship a returnpackage to us, we recommend that you attach a note with your order number and write what you want to get out of the return - the expedition will be the fastest. Eg. "I want the money back" or "I want a medium instead of"
If the product wishes to be exchanged, you also have to take care of the return freight. However, Pearlwax.uk pays shipping costs from Pearlwax.uk to the customer at another delivery.
You may lose your purchase amount, in whole or in part. This happens if the value of the product is impaired because:
You really have taken the product into use,
it has been damaged while you were responsible for it,
You have handled the item differently than necessary to determine the nature, characteristics and the way in which they work.
You have not followed the restrictions in the right of withdrawal resulting from sealing, item type, etc.
Note: Our satisfaction guarantee covers up to 2 used bags.
Repayment of purchase amount
If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs due to your choice of delivery other than the cheapest form of standard delivery we offer) without undue delay and at all circumstances within 14 days from the date we have received notice of your decision to withdraw this agreement. We make such repayment with the same payment method that you used for the original transaction, unless you explicitly agree otherwise.
We can withhold the refund until we have received the return, unless you have submitted documentation before returning it.
We do not receive packages without distribution or packages sent per. COD.
RECLAMATION - IF ANYTHING IS WRONG.
Your purchase covered by the purchase act, including the lack rules. This means that you can either get a deficient, swapped, money back or refusal in the price, depending on the specific situation.
Obviously, it is a requirement that the complaint is justified and that the defect has not arisen as a result of an incorrect use of the product or other damaging behavior. The right of claim is valid for 24 months.
You must contact us within "reasonable time"
You must advertise within "reasonable time" after you have discovered the defect of the item. We recommend that you advertise as quickly as possible. If you advertise within 2 months after the error was detected, the complaint will always be timely.
You can advertise by contacting us via mail as shown on the website.
Depending on the specific situation, you will receive further instructions.
The item must be sent to:
If your claim is warranted, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging and remember to receive a receipt for shipping so that we can refund your shipping costs.
When returning the item, please ascertain as much as possible what the problem is.
We do not receive packages without distribution or packages sent per. COD.
In order to shop at www.Pearlwax.uk, you must provide at least the following information:
Telephone / mobile number
We register and disclose your personal information in order to deliver the item to you.
The personal data are registered at Pearlwax.uk and stored for five years after which the information is deleted.
If you have created a login to be able to do self-service with us, your personal information and order information will not be deleted unless you ask us.
Information is not disclosed or sold to third parties unless this happens in connection with a restructuring or a full or partial sale of the company. Possible disclosure in such a situation will be in accordance with the personal data law currently in force.
As registered with Pearlwax.uk, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. You have these rights in accordance with the Personal Data Act and you can contact PearlWax.uk by e-mail, which is available on the website.
Pearlwax.uk accepts the right, as a service, to remind the customer via SMS about purchases that were not completed, delivery information regarding customers order, favorable offers and the like.
LAW AND VALUATION
Purchase of goods at www.Pearlwax.uk is subject to Danish law. Any dispute will be settled by the ordinary Danish courts.
If you want to complain about your purchase, please contact our customer service, who can contact you at [email protected] or per. tel all weekdays 11-16 on tel. +45 71 96 95 14 If we fail to find a solution, you can file a complaint to the relevant board in the area if the conditions are met.
Competition and Consumer Authority
Carl Jacobsensvej 35
If you are a resident of a EU country other than Denmark, you can complain to the EU Commission's online complaint portal here at http://http: //ec.europa.eu/odr
Terms of trade are last updated 05.09.17